Silked Road PRIVACY POLICY

Last Updated: [Date]

Welcome to Silked Road.
Your privacy is extremely important to us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have. By using silkedroad.com, you agree to the practices described in this policy.

1. Who We Are

Silked Road is an online store specializing in discreet and hygienic adult wellness products.

Website: https://silkedroad.com
Owner: Silked Road
Contact Email (Privacy & Support): support@silkedroad.com

We operate globally and follow applicable data protection laws. Depending on your country, we may be required to display additional company or registration details.

2. What Personal Data We Collect & Why

We collect several types of data to run our store smoothly, process orders, and improve user experience.

2.1 Personal Data You Provide

When you create an account, place an order, or contact us:

Name
Email address
Phone number
Billing & shipping address
Order history
Account preferences

Why we collect it:

To deliver orders
To secure your account
To provide customer support
To send order confirmations & updates
To follow legal obligations (invoicing, fraud prevention)

2.2 Payment Information

We do not store full card details.

Payments are processed by secure third-party payment providers (e.g., Razorpay, Stripe, Cashfree, PayPal).
We may store:

Payment ID
Transaction reference
Partial card digits (as provided by the payment gateway)

Why:
To verify payments, process refunds, and maintain purchase records.

2.3 Automatically Collected Technical Data

When you visit our site, we may collect:

IP address
Browser type
Device details
Pages viewed
Time spent on site
Cookies and tracking information

Why:
For security, analytics, proper website functioning, and improving user experience.

2.4 Cookies

We use cookies to:

Keep you logged in
Show your cart and saved items
Improve site performance
Analyze traffic (Google Analytics/Facebook Pixel)
Display relevant ads (only if consented)

You can manage or disable cookies in your browser settings.

3. Comments & Media (WordPress-Specific)

3.1 Comments

If comments are enabled, WordPress automatically collects:

Comment text
IP address
Browser user agent
Name & email (if submitted)

This helps with spam detection.

3.2 Media Uploads

If you upload images, avoid uploading images with embedded location data (EXIF GPS). Other users may download and extract that data.

4. Contact Forms

When you contact us using a form:

We collect:

Name
Email
Order ID (if provided)
Message

We keep these submissions for customer service purposes only for up to 6 months.
We do not use contact form data for marketing unless you give explicit permission.

5. Analytics Tools We Use

We may use:

Google Analytics
Meta/Facebook Pixel
Hosting provider basic analytics
Third-party analytics plugins

These tools collect anonymized or pseudonymized data unless you consent to tracking.

You can opt out of analytics cookies at any time through the cookie banner.

6. Who We Share Your Data With

We only share necessary data with trusted service providers:

Payment Processors

Razorpay, Stripe, PayPal, Cashfree
(For secure payment processing)

Shipping Partners

Courier companies
(To deliver your order)

Customer Support Tools

Email hosting
Helpdesk software

Analytics & Marketing Tools

Google Analytics
Meta Pixel
(Only if permitted by you)

We never sell your personal information.

7. How Long We Retain Your Data

Account information: Until you request deletion
Order records: 5–10 years (legal & accounting compliance)
Contact form messages: 6 months
Analytics data: 12–26 months
Cookies: Depending on type (session to 1 year)
Comments: Kept indefinitely (WordPress default)

8. Your Rights Over Your Data

Depending on your location, you may request:

Access to your data
Correction of inaccurate information
Deletion of your account
Export of your data
Withdrawal of cookie or marketing consent
Object to certain processing activities

To make a request, email: support@silkedroad.com

We may require identity confirmation for security reasons.

9. Where Your Data is Sent

Your data may be processed outside your country (e.g., US, EU, or India) by trusted processors like:

Hosting providers
Payment gateways
Customer support tools
Cloud storage systems

We ensure they meet required data protection standards (GDPR-compliant providers, secure transfer systems, encrypted connections).

10. How We Protect Your Data

We take strong measures to protect your information:

HTTPS encryption
Secure database storage
Password hashing
Two-factor authentication (where applicable)
Frequent security scans
Limited employee access
Encrypted backups

We never store raw credit card data.

11. Data Breach Procedures

If a data breach occurs, we will:

Immediately investigate the issue
Secure affected systems
Notify users and authorities (if legally required)
Provide guidance to affected users

We maintain internal reporting and follow industry-standard security protocols.

12. Third-Party Data Sources

We may receive non-sensitive information from:

Analytics providers
Advertising platforms
Courier companies (tracking updates)
Payment gateways (transaction confirmations)

13. Automated Decision-Making & Profiling

Silked Road does not use automated decision-making for credit, financial scoring, or legal decisions.

We may use automated tools to:

Suggest products
Display personalized offers
Improve marketing relevance

These do not impact your legal rights.

14. Industry-Specific Privacy Note (Adult Products)

Due to the sensitive nature of our products:

All transactions are handled confidentially
Packaging is completely discreet
Order details are not visible to couriers
We never store or analyze explicit content
Customer data is not used for public advertising or profiling

Your privacy is our highest priority.

15. Contact Information

For questions or concerns about this Privacy Policy, contact us at:

📧 support@silkedroad.com
🛍 Silked Road
🌐 https://silkedroad.com

We respond within 24–48 hours.