Common questions

Sign up with your email, verify your address, and you're in. Set up your profile and explore all features in under two minutes.

Yes. Every order is shipped in plain, unbranded packaging with no product details visible outside the parcel.

Absolutely. Silked Road uses encrypted and secure checkout systems to protect your payment and personal information.

If your order has not been processed yet, our support team may still be able to update your details.

For hygiene and safety reasons, certain intimate products may not be eligible for return once opened.

You can reach us through our contact page or email us and we will respond within 24 hours.

Please include your email and a brief description of your query. If it's about an order, include your order number for faster assistance.

Absolutely. All customer conversations are handled confidentially and professionally.

Yes. Our team can help you check shipment updates and delivery status.

Most inquiries are answered within 24 hours, depending on your time zone.

Yes. You can add products to your wishlist or cart and return anytime.

Absolutely. Your account works across all your devices — desktop, tablet, and mobile — and everything syncs in real time.

Click "Forgot password" on the login page and enter your email. You'll receive a reset link within a few minutes.

No. You can checkout as a guest, but details needs to be filled in and creating an account makes future orders faster and easier.

Yes. Our support team is available to help with product-related questions privately and professionally.

We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as PayPal. All payments are processed securely.

No. All visible charges are shown during checkout before payment is completed.

Yes — invoices are automatically generated after every payment and available to download from your billing history under Settings.

Yes. All transactions are protected using encrypted and secure payment systems.

This may happen due to bank security checks, incorrect details, or international payment restrictions.